This is a standard privacy policy for a service-business website. It explains, in plain terms, what information we collect, how we use it, and the choices you have. It does not create any contractual obligation beyond what applicable law requires.
Information we collect
When you book a repair or contact us, you may share information such as your name, phone number, email address, service address, and details about the appliance and the problem. We collect this only so we can schedule, perform, and follow up on your service.
We also collect limited technical information automatically when you visit the site — such as your approximate location, browser type, device, pages viewed, and referring page — through standard web-server logs and analytics tools.
How we use your information
We use the information you provide to:
- schedule and carry out your appliance repair;
- communicate with you about appointments, quotes, and follow-up;
- order the correct parts for your appliance model; and
- improve our website and service.
We use automatically collected analytics data to understand how the site is used and to improve its performance and content.
Cookies and analytics
This site may use cookies and third-party analytics (for example, to measure traffic and page performance). These tools may set cookies or collect usage data in line with their own privacy policies. You can usually disable cookies in your browser settings; some site features may work differently if you do.
How we share information
We do not sell your personal information. We share it only as needed to provide service — for example, with a parts supplier to fulfill an order, or with a service provider that helps operate our website or scheduling — and only to the extent necessary. We may also disclose information where required by law.
Data retention and security
We keep your information only as long as needed for the purposes above or as required by law, and we take reasonable measures to protect it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You may ask us to update or delete the personal information we hold about you, or to stop contacting you, by reaching out through the contact details on our site. We will respond consistent with applicable law.
Children’s privacy
Our services and site are intended for adults. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The current version always governs your use of the site. If you have questions about how we handle your information, please contact us using the details provided on the site.
Service area
Where we work — the Bay Area service area
From our Tri-Valley base we cover the entire San Francisco Bay Area — choose your region for local detail.
What clients say
4.9 · 327 reviews
Our Sub-Zero column drifted warm before a dinner party. They diagnosed a failing evaporator fan, had the OEM part, and it held temperature perfectly the same evening.
Wolf oven stopped holding temperature. The technician explained the fault clearly, quoted it in writing, and replaced the part without a mark on the cabinetry. Genuinely professional.
Wine column was running warm and I assumed the worst. It turned out to be a clogged condenser and a tired fan — fixed for a fraction of what a replacement would have cost. Honest work.